What other say:
Prompt response and competent and professional installation of a 5kW Mitsubishi Electric split system air con in Muswellbrook. Very happy with the whole process and recommend this company.
Thanks Karen! So friendly, nice and helpful. So nice to experience old fashioned great customer service!
Very very bad experience !!!! Three visits from Warren Wards so called "service technicians" and over $1,000.00 out of pocket I was left with a ducted air conditioning system at our Singleton offices with an out of service tag attached to be condemned.
When I challenged them about the invoice amount and lack of knowledge and the time spent in finding the fault I quickly learnt that the technician assigned was in fact an apprentice that was charging out as a tradesman.
I was informed by Warren Ward himself that he would discount some of the labour costs against a new system if I purchased a new system off him.
After contacting their Singleton and Muswellbrook branches over the next two weeks trying to get a quote I had no response whatsoever, it was only when I mentioned that I was going to contact the department of fair trading that I got a response.
After the quote I finally received from them and the amount they were going to charge I decided to get another quote.
I had Russell from Andrews air conditioning in Singleton arrive shortly after I phoned him to organise another quote.
I explained to Russell what had happened and he asked if I wanted him to take a look at the old system which I agreed to, thank god I did, he had the " condemned " system up and running perfectly in approximately half an hour and charged me nothing compared to what Warren Ward did.
Corner New England Highway &, Magpie St, Singleton NSW 2330, Australia
Coordinate: -32.5436122, 151.1484119
Phone: +61 2 6575 9800 (https://www.bunnings.com.au/stores/nsw/singleton?utm_source=goo)