What other say:
Overall a really great shop, I have shopped here many times and will continue to shop here. However, this is the first time I have ever had a negative experience with a member of staff, clearly a new team member with poor customer service skills. My partner and I were coming to shop, with firm interest in purchasing our newest family member. However, as we were looking and bonding with the beautiful brown caboodle puppy, old mate with the trashy man bun and unappealing facial piercing in between his eyes walks up to us and says “Oi, can you not pat the dog”
Okay well thank you sir, but there weren’t any signs indicating this and there were nicer ways to explain to life long customers that patting of the puppies was not allowed.
Employees need more knowledge.
I got false information after doing the water test for my fish tank then went to another shop and they fixed my fish tank water.
I rang from Hawkesbury sera yesterday about a small tank they had some in stock and was only to happy to set aside for me to pick up today awesome service many many thanks to you :))
Great friendly staff, they are always very helpful and full of knowledge.
Always has the best. Kids love this place also