What other say:
Friendly staff, happy to help.
Food was great. STAFFCARING.
Had a mobile order and although there were about half a dozen cars going through the drive-through, I still managed to get my order quite quickly once I passed through the intercom. They had my food ready and was still piping hot when I collected from the window.
Went through drive through...very slow but we were patient. Ordered a 2 piece feed with no drumsticks and a zinger burger combo.
Got to the window and checked they understood no drumsticks, they confirmed. Got to the next window and again, asked that there were no drumsticks, the guy looked blankly at me so I checked the order myselfand low and behold there was a drumstick! Gave it back and asked to have the food I ordered. The girl he gave it too made a comment that I won't repeat on here. Yes your customers can hear you! They handed my order back although this time I didn't feel the need to check it again as one would assume they could get it right on the second go. Got home and they had taken the zinger burger out that was there in the first place!!!! So my daughter ended up with no burger for lunch. Seriously....how many times can you stuff up one order.
Called the store to tell them and the manager who I won't mention her name but will advise head office, just said I'll send you a voucher for next time you come in....like this happens all the time. No concern that my daughter had no lunch.
It's really not that hard to provide good customer service and read the orders off the screen. As for the manager, i can see why those poor young kids make mistakes and don't know how to deal with customers.
Heads up kids....don't swear and make degrogery comments about your customers especially when they can hear you.
Great staff excellent service great food never oily . I go there often.