What other say:
I attended Hunter Valley Dental today and I have had the worst customer care experience that I have encountered.
I have been going to this practice to see Dr Havison, Dr Harvey who were absolutely professional and welcoming that is why I continued to attend this practise.
Firstly, I was told I did not have an appointment, that it was next week, however Elizabeth would fit me in if I came back in half an hour.
I went back and Elizabeth said come through and she told me, I was having an x Ray and I asked why?
I had booked in to have my teeth cleaned.
Her first reason was we are updating your records and you have not had one for a while.
She did not like me questioning her, I had it done and when we went back to the room, I said I should have been made aware I was having an x Ray before I went in.
Her second reason for the x Ray was I was having a check up, I never booked in for a check up with a dentist that I have never met because my dentist has sold the practice.
Just another thing that I should have been made aware of.
She said in a very condesending manner, thank for your feedback and continued to say well I have gone to the trouble of fitting you in.
I said well do not worry about it and took off the bib
and paid for the x Ray.
I will not be attending this practice again and I suggest that you do take this on board Elizabeth as people have choice and should be treated with respect.
Had an amazing experience with Dr Luc & the awesome team at Hunter Family Dental. I spent a full day there getting veneers and it couldn’t have been a more pleasant experience. I felt totally taken care of the entire time and their work was flawless. Never thought I could be this happy with my teeth. Such a kind and accommodating work family. Thanks a million!
Absolutely recommend! All the staff where amazing with my children, made us feel welcome and we left feeling happy and the kids are not scared of the dentist anymore.
Recommend 5 out 5 excellent caring staff and the dentist keeps you informed of what is happening through the proceedings. Great job thanks to all.
It is always a pleasure and not a foreboding to visit the esteemed good Dr John Harvey. A dental practitioner who is very caring, understanding and above all, a gentleman who takes very good care of your teeth. Cannot recommend Dr John Harvey and his practice enough. He is a wonderful dentist and our thanks for all the attention he has paid us over the years.