What other say:
Lovely experience, the ladies were all pleasant and sweet. We were shown to our room which was lovely and given ample time to undress (didn’t feel rushed at all). The massage was not too harsh and not too soft (perfect pressure). They didn’t ask if we preferred a specific pressure though but it turned out perfect. They also didn’t ask if there were any problem areas for us. The lady I had forgot about my sore ear once (piercing) but nothing to lose stars over. The experience was ultimately so relaxing and wonderful. Would’ve been nice to have a warm wet towel to wipe off the oils but also nothing to lose stars over. They gave us herbal tea and as much time as we wanted to sit in the sitting room and relax after. Again nothing feeling rushed. Overall great experience.
Absolutely amazing. The staff so sweet so friendly 100% recommend. And definitely going back
Nice premises ladies pleasant enough, that's where it ends. The whole experience was horrendous the worst customer service and facial I have ever experienced. Words cannot describe how bad it was.
This is the experience. I turned up to be told you are early come back, we arrived 5 minutes before time stated, sent away we arrived back 2 minutes past the time they stated to come back.
We then waited for around 10 minutes to be sent into the room (I shared), there was a bit on our part needing the toilet, we got undressed waited over 5 minutes for the ladies to come in and start the treatments.
The facial was pretty terrible. It began burning sensation, it was intense and horrible, then the scrub was like sandpaper it was not cleaned properly so the massage hurt. The head massage brought tears to my eye as he she pulled the hair from my head. The mask was nice the massage that came with it was around a 2 minutes each side.
The mask came off then I was left, nothing said, nothing at all.
20 minutes later I was laid on the bed waiting for the lady to come back, I lifted my head and the lady massaging my friend said, she's been gone a long time let me check.
The lady came back and said, "she's finished she's not coming back".
Are you ready for this, this is the laughable part I booked in for a 1hr 15 minute facial. I was in the room at 4.15ish, the facial started around 4.20 facial finished at 4.50ish, I complained at 5.10.
Do the math how long was the facial?? 30 minutes absolute max 40 minutes how much $130!
So I complained again at the register and this was the explanation I got.
Your facial consultation was 15 minutes you were 5 minutes late.
Facial was the rest of time.
This is hysterical right here.
The so called 15 minute consultation, "Are you Dawn". Me "yes". "You allergic to anything?". Me "No". "Great". How does that take 15 minutes and what part of that was a consultation!
Honestly if I had not been a group I would not have paid, and the owner/ Manager knew that.
I had deep tissue massage.
Pressure was perfect.
Had the Coco Latte Warming Soul package with my sister - we cannot recommend this highly enough.
Thank you so much to Jodie and Rachael your professionalism, kindness and touch were spot on 😃