What other say:
An amazing spa treatment and service by Hollie! The staff are very welcoming. Would highly recommend.
Shocking customer service!! My two friends and I were booked into Bella Spa last weekend for a spa day. We travelled over an hour to get there, during our girls weekend away which the whole weekend was arranged solely around the spa day. On arrival after a long drive, we were surprised to find a locked door and a note stuck on the door to say it was closed. Not one person had the curtsy to call and cancel our booking, or let us know the spa had to shut that day. we went and informed the hotel reception, who didn't have sympathy or consideration at all and actually made a joke of offering us free coffee, before then saying that was a joke and we can't have that really. Even after we left, we received no call or email or communication of any kind to apologise for our inconvenience. Customer service at its absolute worst in my opinion. if that is how you treat clients then it says a lot about the business. Would strongly advise anyone to avoid the Mecure Hotel Gerringong, and Bella Spa!
Warm welcoming. good at what they do.
Booked a massage. Staff didnt show up. Terrible service. Close your business.
While the treatment was fabulous, the noise from doors opening and closing and people entering, talking and laughing was distracting from the whole experience. I was physically relaxed but my mind was distracted constantly fro all of the noises. The walls are clearly not insulated and staff dont monitor their voices or those in the waiting room.